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Job Description

## As part of AfterShip, you will
– Work together with Andrew to provide amazing customer support to AfterShip users, ranging from small to large online retailers like Etsy, Groupon Goods.

– Work with our customers to understand their problems, frustrations and roadblocks.

– Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights AfterShip’s customers.

– Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction.

## We expect you have
– 1-2+ years of experience working in technical customer support organizations for software and/or telecommunications companies.

– Experience working in a 24x7x365 support operation.

– Experience supporting an enterprise B2B product set.

– Strong domain knowledge in the latest tools and techniques for delivering world-class customer support.

## Perks within AfterShip culture
– MacBook Air / iMac

– Attractive salary + Equity

– Flexible work hours and vacation policy

– Startup environment

About AfterShip

AfterShip was founded at the 1st Startup Weekend Hong Kong in Nov 2011.Our mission is to make shipment tracking easy for online sellers and buyers.AfterShip received $1M series A funding from IDG-Accel in Jun 2014.AddressUnit 15-20 ,39/F, One Mid Town, Tsuen Wan, Hong KongStart dateStarted in November 2011Short descriptionTrack all your shipments and notify customers the latest delivery status.Awards2011 Startup Weekend Hong Kong2011 Global Startup Battle2012 Cyberport CCMF
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